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Makarem Umm Al Qura Hotel Mecca, Mecca

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From36US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

Ajyad Street, Mecca, Saudi Arabia

Makarem Umm Al Qura is prominently situated in Mecca, just minutes from the Great Mosque. This hotel is a top provider of pilgrimage and spiritual assistance services. It combines modern accommodation with traditional Arabian hospitality. Guests benefit from 5-star amenities while being close to significant Islamic sites like the Kaaba and Zamzam Well.

Location

The hotel is conveniently located 6.5 miles from Al Haramin 'Mina 1' and 5.5 miles from the Makkah Clock Royal Tower. Ta'if Regional Airport is approximately 46 miles away. Accessible transportation options make it easy for guests to explore the historic sites of Mecca and Medina.

Rooms

The hotel features 336 air-conditioned guest rooms with free Wi-Fi. Accommodations range from standard twin to junior suites, with some options offering a separate seating area. Amenities include LCD televisions, minibars, and private bathrooms with complimentary toiletries. Rooms are designed to provide a comfortable and inviting atmosphere for guests.

Eat & Drink

Al Taai Restaurant serves a diverse menu featuring both local Arabian specialties and international dishes. Guests can choose from buffet or à la carte options. The restaurant offers a relaxed setting, ideal for both casual dining and more formal gatherings. In-room dining is available but incurs additional charges.

Leisure & Business

Makarem Umm Al Qura includes a 24-hour business center and over 5,000 square feet of meeting space. The venue is equipped with modern audio-visual facilities. Guests can host events ranging from small meetings to larger gatherings, with various catering options available.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Twin Room
Max:
2 persons
21 m² 
Bed options:
2 Single beds
Shower
Air conditioning
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Quadruple Room
Max:
4 persons
31 m² 
Bed options:
4 Single beds
Shower
Bathtub
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Junior Suite
Max:
2 persons
44 m² 
Bed options:
1 King Size Bed
Shower
Bathtub
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Getting around

A list of all available modes of transport

City Center
Mecca 1.4 mi
Airports
King Abdulaziz (JED) 62.6 mi
Ta'if (TIF) 71.0 mi
Train
Al Haramin Train "Mina 1 Station‎" 4.4 mi
Metro stations
Station Jamarat (Mina 3) 2.9 mi
Mina 2 3.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Baggage storage
  • Locker room
  • Elevator
  • ATM/Cash machine
  • Barber shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Guest Parking

  • Electric kettle

Services

  • Free shuttle service
  • Room service
  • Stores/Commercial services

Dining

  • Restaurant

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled

Room features

  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Patio
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Ajyad Street, Mecca, Saudi Arabia
Map view
Ajyad Street, Mecca, Saudi Arabia
Nearby
Masjid Ibn Ammar مسجد ابن عمار
1900 ft

Reviews and Ratings

Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
friendly staff
amazing breakfast
old rooms
basic dining
6.4/10
Nice
Rooms
5.9
Location
7.3
Service
7.7
Dining
5.0
Guest reviews
6.4/10
based on 12 review
7.5
7.5/10based on 9122 review
William
United States of America, April  2024
6.8/10

Despite some minor drawbacks like the room not being ready upon arrival and issues with temperature control, my stay at the hotel was pleasant overall. The service was exceptional, especially the helpful and understanding staff. The location was convenient, although a bit distant from the main attractions. The dining experience fell short in terms of variety and quality. However, the hotel offers free transportation and other useful services.

Rooms
7.0
The rooms were clean and of a good size, but there were some initial issues like finding a tissue upon entering. The lack of heating when it was cold outside was a downside.
Service
8.0
The service was commendable with friendly and accommodating staff, although there was an incident with unsatisfactory room service. The free transportation provided was a great perk.
Location
7.0
The location was practical for using the bus to reach the main attractions, but it was a bit far from the center. Taxi services were readily available.
Dining
5.0
The dining options were limited and not up to par with some dishes being described as basic and low quality. An improvement in variety and freshness is needed.
Facilities
The hotel provides essential facilities like shuttle services and shops, although dining quality could be enhanced.
Connor
United Kingdom, February  2024
5.0/10

The hotel owner seems more focused on business than providing professional service. The rooms felt extremely cold, like sleeping in a refrigerator, and unfortunately were allotted to another customer.

Rooms
5.0
The rooms were extremely cold, giving the sensation of sleeping in a refrigerator, and were allocated to another guest.
Service
8.0
The staff were respectful and welcoming, creating a hospitable atmosphere within the hotel and the shops downstairs.
Location
7.0
The location is good with shuttle service to Haram, making it convenient to reach from Madina.
Dining
5.0
The dining experience was subpar, with very limited food variety and lacking in fruit or sweets.
Facilities
5.0
Edgar
United States of America, February  2024
8.4/10

I really enjoyed my stay at the hotel. The rooms were clean and comfortable, and the staff was very friendly and cooperative. The location was great, with easy access and a free shuttle service. The dining experience was tasty, and the facilities were well-maintained.

Rooms
8.0
The rooms were clean and comfortable, providing a pleasant stay.
Service
9.0
The staff was very friendly and cooperative, making my stay welcoming.
Location
9.0
The location was convenient and easy to reach, with great shuttle service.
Dining
8.0
The dining experience was tasty, adding to the overall enjoyment of the stay.
Facilities
8.0
The facilities were well-maintained and added to the comfort of my stay.
Greg
United States of America, January  2024
5.4/10

The hotel offers rooms that are very old, not well furnished, and humble overall, but are to a nice standard similar to 5-star hotels near the clock tower. Unfortunately, they are not soundproofed and lighting can be terrible. The location is up the street, great with a 24/7 shuttle bus, but far from Haram. Dining can be a disaster with basic, low-quality, and sometimes smelly food.

Rooms
5.0
The room I received had 2 single beds even though they claimed not to have such room types. The room was very old, not well furnished, and quite humble overall.
Service
8.0
The staff was super nice and friendly, offering amazing breakfast options. However, they are not always 100% reliable at the reception desk.
Location
7.0
The hotel is located up the street and offers a great shuttle bus service running 24/7, but it is far from Haram.
Dining
5.0
The dining experience can be a disaster with very basic and low-quality food that can sometimes be smelly.
Facilities
5.0
The facilities are average with no specific comments.
friendly staff
old rooms
Ian
United Kingdom, December  2023
6.4/10

The hotel seems more focused on being a business than providing a professional service. The non-smoking floor rooms have a strong smell of cleaning chemicals. The service is accommodating, especially Imran who went above and beyond to assist us. The location is a bit far from the bus parking area, but it's in a less crowded neighborhood. The dining options lack variety compared to other hotels. The facilities are standard.

Rooms
6.0
The rooms had a strong smell of cleaning chemicals.
Service
8.0
The staff, especially Imran, accepted all our needs and were helpful throughout our stay.
Location
6.0
The hotel is far from the bus parking area but offers a more peaceful setting. There are no shops or supermarkets nearby.
Dining
5.0
The dining options are limited compared to other hotels in the area.
Facilities
7.0
Standard facilities available.
Richard
United States of America, December  2023
5.0/10

Although the hotel could use some improvements, such as a needed revamp inside, the rooms were surprisingly quiet, comfortable, and cozy. On the downside, I had to leave early without a refund since I was charged beforehand through Booking.

Rooms
7.0
The rooms inside the hotel are quite and comfortable and cozy, but in need of a revamp.
Service
5.0
The service needs improvement as there was an incident where I was shouted at for using the bus. The staff lacks a sense of responsibility towards guests and needs better training for a more professional approach.
Location
6.0
The location was good with available transportation options, but it was farther than expected as shown during booking. Waiting times were also a downside, especially for trips to AL Haram.
Dining
5.0
The dining experience was below average, struggling to get a simple cup of tea due to the crowded facility. The overall quality was not up to par.
Facilities
5.0
The facilities were lacking in professionalism, particularly in the dining area, making it a chaotic experience. The need for improvement is evident.
Cozy Rooms
Poor Dining Experience
Richard
United Kingdom, November  2023
7.0/10

The hotel is situated in an open area and provides shuttle services every 15 minutes, offering convenience.

Rooms
7.0
The room I stayed in was of good size and clean, but there was a slight water leakage issue in the washroom that needed attention.
Service
8.0
The support and cooperation received from the staff after my previous experience were excellent, especially for luggage embarkation and dis-embarkation, although overall friendliness could be improved.
Location
8.0
The location is good, boasting a neat and clean restaurant on-site with convenient shuttle service, even though waiting times due to rush can be a downside.
Dining
5.0
During Ramadan, the breakfast was generally poor and did not meet the standard expected of a 5-star hotel.
Facilities
7.0
The hotel offers shuttle bus facilities that are convenient for guests.
Charles
United Kingdom, October  2023
8.2/10

The hotel offers clean and modern rooms, matching the standards of 5-star hotels in the Clock Tower. The service is supportive and helpful, with free transportation to Al Haram every 15 minutes. The location is convenient and close to Al Haram, though the room could have been cleaner upon arrival. The dining options are acceptable considering the affordable price, but could offer more variety for international guests. Overall, a good value for money stay.

Rooms
8.0
The rooms were clean and spacious but could be cleaner upon guest arrival, especially for families.
Service
9.0
The staff was very friendly and helpful, providing good customer service at the reception.
Location
9.0
The hotel's location is great, with easy access to Al Haram and helpful customer service around the area.
Dining
7.0
The dining experience was decent for the price paid, but could offer more variety for international guests.
Facilities
8.0
The facilities provided were satisfactory, aligning well with the value for money offered during the stay.
helpful staff
room cleanliness
Walter
United Kingdom, September  2023
7.0/10

The hotel is conveniently located near Al Haram and offers accommodative service, though room privacy may be an issue due to thin walls. The dining experience can be improved, and cleanliness in the rooms might need more attention.

Rooms
6.0
The rooms were okay but lacked privacy due to thin walls; cleaning, especially under the beds, could be better. The bathroom had a persistent bad smell.
Service
9.0
The service was very accommodating, and the shuttle bus service to Al Haram was convenient. The staff was friendly and cooperative.
Location
7.0
The location is great for access to Al Haram, and the shuttle service enhances convenience.
Dining
5.0
The dining options were not up to a 5-star standard, but considering the affordable price, it was acceptable. Improvement in offering more fruit and Arabic dishes is recommended.
Facilities
8.0
The hotel offers useful facilities like room service, shops, and a shuttle service to enhance the stay.
Ruth
United States of America, August  2023
5.4/10

I had booked 3 rooms for my group, but unfortunately, the rooms were very dirty and in desperate need of renovation. On a positive note, they were equipped with all the necessary amenities. The staff at the reception were helpful once we were in our rooms.

Rooms
5.0
The rooms were very dirty and they need a renovation, but they had all the necessary entities.
Service
9.0
The staff were well trained and polite, especially Imran who provided great help to us throughout our stay. They behaved in a gentle manner and were understanding of the efforts, time, and hardships visitors face when visiting the holy mosque for Umrah.
Location
6.0
The location is far when considering the distance to Haram but is close to the mosque. There are no shops or supermarkets around, although there is a shuttle bus running 24/7 from the hotel, making it pretty easy to find.
Dining
5.0
The dining options were limited compared to other hotels and not matched with other 5-star hotels, such as Makarim Ajyad, for example. However, they served tasty grilled fish.
Facilities
5.0
The hotel lacked a shower curtain, resulting in water spreading in the washroom, which was inconvenient for guests. However, there is a tunnel under Haram providing the shortest distance to the mosque compared to other hotels in the area.
James
United Kingdom, August  2023
8.6/10

The hotel offered us a spacious and clean room with ample toiletries and exceptionally courteous staff, making our stay enjoyable. However, we faced issues with the shower only providing slightly warm water and feeling as cold as a refrigerator at times.

Rooms
7.5
The rooms were spacious and clean, and the staff accommodated me and my family well.
Service
8.0
The staff was very welcoming and friendly, although there was a delay in providing the room upon arrival.
Location
9.0
The hotel's location was excellent, easily accessible from Madina and good value for money, with convenient access to transportation options.
Dining
6.5
The dining experience could have been better with more variety and better taste, but the breakfast matched the value paid.
Facilities
7.5
The facilities provided were satisfactory, with room for improvement in the dining options.
Friendly Staff
Shower Issues
Sue
United States of America, April  2023
5.0/10

The hotel had an interconnected room layout that was not up to the usual 5-star standards. The location was excellent with frequent shuttle bus service, but the lighting was terrible despite no unpleasant smell.

Rooms
5.0
The rooms were not cleaned up to the normal 5-star standards and had an interconnected layout. The location was great with frequent shuttle bus service, although the lighting was terrible.
Service
5.0
The staff was not very cooperative and seemed more interested in their mobile phones than attending to customers. Despite being reminded four times, the cleaning service was lazy and did not show up. However, they all knew how to speak English, which was appreciated.
Location
6.0
The hotel's location was good with a pleasant ambiance, but sometimes chaotic due to blocked buses causing delays. The bathroom had issues with water sprinkling due to the lack of a bathtub curtain, and it was far from Haram.
Dining
5.0
The dining options were not varied and fell short compared to even lower-rated hotels. However, the overall dining experience was decent, with prompt service for basic needs.
Facilities
5.0
Despite the issues, the hotel provided shuttle service and had shops/services available. However, certain areas like the buffet section and cooling system needed improvement.
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Rooms and Guests2 Guest, 1 Room